Any Software is only as good as the support it comes with. All good software will always merit excellent first-rated support; and that is what you have with PDF-eXPLODE. When you have an issue or a "how-do-I-do-this" question, you will get a precise and accurate response within the shortest possible time; sometimes within 1 hour but never over 24 hours. Ask our Users.
"The best customer service - if you're in the US and concerned about doing business with an Australian company don't be. You couldn't find a company anywhere with service as good as Mark offers"
Connie Staley : Port Of Olympia, Olympia, WA, USA
"Can’t say enough positives about the product, company and particularly Mark Fonseca; simply put, a perfect 10!"
Andy Hopkins : Wayland, Massachusetts, USA
"As a user of PDF-eXPLODE for many years, I can honestly say that it does exactly what it says on the tin. It has saved hours of work or meant that jobs could go ahead that otherwise would have been dropped. In addition the support and advice from Mark is gold standard."
Steve Coates : Snr Officer, New Zealand Educational Institute, NZ
"PDF-eXPLODE is an excellent piece of software. I would certainly recommend it to others on the basis that it does what it is supposed to, is very configurable and the support in the initial set-up and learning curve is second to none. Allowing for the time difference,
every e-mail I have sent – and there have been quite few – has always been answered straight away with good sound advice. Other suppliers I have dealt with sometimes take days to respond to a support call."
Roger Cann : AllPay.Net, UK
For those with a Priority Support Plan license or during evaluation or the first 60 days after purchase, if you have any difficulties, errors or bugs when running PDF-eXPLODE, you can forward those issues with as much detail as possible to: support@3000AD.com.au. E-mails are generally responded to within 24 hours .
All bugs can be reported (regardless of support plan license) by email to support@3000ad.com.au providing us with details of how to reproduce the bug and any screenshots.
Effective 15 August 2022, in the absence of a paid support plan, 3000AD Systems will only respond to emails requesting the following services:
• License activation reset for the purpose of re-imaging the disk on which PDF-eXPLODE was installed or moving the license to a different PC.
• Providing a download link of the purchased version of PDF-eXPLODE setup program
• Customer database lookup/update of contact information, license ID and password
• Re-send a copy of an invoice
Any operating support email requests from Monday 15 August 2022 must be covered by an annual support plan or a per incident paid support. No variation to this rule will be entertained. If your account is supported by an external IT service, please ensure they are aware of this rule.
We provide three basic types of support for PDF-eXPLODE processing issues.
During the 45-day evaluation period and the first 60 days after purchase, you are entitled to free priority support. Following that period, free support will consist of the following services only:
This service is charged as an annual fee at the start of annual period. This fee is a fixed amount and once paid there is no other fees or charges to be paid for the year. It is renewable each year. It represents a very economical approach to ensuring your PDF-eXPLODE is running at all times.
Sometimes it is necessary to involve your IT department where the problem(s) relate to a local environment permission. Pricing information is available here: Priority Paid Support.
If you have a current Priority Support Plan or you are within the first 60 days of purchase of a new or version upgraded PDF-eXPLODE license, then on-site support via a 'Support'
web link to your site is available for either fixing or advising on issues or a 'Meeting' link is provided where the product and its features can be demonstrated to meet your requirements.
To purchase a Plan, click here:
https://secure.softwarekey.com/solo/products/Product.aspx?ProductID=209464
Please purchase a plan that matches your license type. Once support has been paid for, if you have an existing processing issue, please contact 3000AD Support and advise them of your PDF-eXPLODE Support License, your version number,
your Windows operating system (e.g.: Win7 / Win8 / Win10 / Win 2008, 2012, 2016, 2019.) and the nature of the problem in detail.
This type of Support is along the lines of 'Pay-As-You-Go' support. Priority support is provided on a per-incident/problem or event basis for a set fee each time you choose to purchase this support. This support is provided for the specific issue you identified and will not include any other past or current issues not previously paid for. Generally, once you have paid for the support, you contact us at support@3000ad.com.au describing your issue in detail. Please quote your Incident license no and wherever possible, attach your pdf-explode.log and any graphics of any on-screen errors.
To make support more affordable to those Users with an occasional issue, we have restructured the available support options available to Users as follows:
This applies to Paid Priority support or Free support during the first 60 days immediately following your purchase.
To purchase an annual support priority plan, click here. For pricing information, click here
To start a support session on your site with one of our support technicians, Click this icon to commence the session.
A support executable file, which will allow us to connect to your PC, will commence downloading to your PC. You must run this 18 Mb file and it will then display a DISCLAIMER.
Please read and accept this disclaimer to continue. Next, a support screen displaying a session ID will appear. This session ID is automatically transferred to our network and can be seen by your support analyst within a couple of minutes of you starting the team session.
When your support analyst sees your incoming connection, he will then send you a request to 'Allow' him to connect to your PC to which you must respond in order to start the support session. As easy as that!
To participate in a pre-arranged PDF-eXPLODE presentation, click here if requested to do so.
A small file will download to your PC. You will need to run this file, and then complete the details requested onscreen as previously advised in your presentation invite.
Once you click join you will be connected to the presentation.
Everyone you do business with will benefit from PDF-eXPLODE. Communication is central to the success of a business, and customers expect and demand � regular, consistent communication. PDF-eXPLODE makes it easy and affordable to get the right information into the right hands at the right time. That means customers � as well as business partners and your employees � will remain well informed and, subsequently, confident about and satisfied with how you do business.
PDF-eXPLODE helps companies communicate reliably, efficiently and regularly not only with their customers and outside vendors but also with and among departments. PDF-eXPLODE allows departments as well as workgroups � purchasing, operations and accounting, for example to simultaneously receive business-critical reports, so they can continue to coordinate to keep the business running smoothly and efficiently.
Easy Use and Set-up PDF-eXPLODE can be used with both text documents and data-driven reports, seamlessly fitting into business workflows. PDF-eXPLODE works with most business applications, including Crystal Reports, R&R Report Writer, Microsoft Access and Microsoft Word (Mail Merge Wizard), Microsoft Visual FoxPro, and accounting and other software packages. As a printer driver, it installs onto any Windows computer via the Printer Control Panel.
Automatic and Manual Process Settings � PDF-eXPLODE can be set in silent mode to run without intervention when a document is printed, whether from within an application by clicking the printer button or from a task scheduler for true hands-free processing. Or it can be set to run manually for full control to set options at any time, displaying interactive pop-up instructions that users respond to every step of the way. Standard and Customized E-mail Messages PDF-eXPLODE defaults to a general e-mail subject and message to make e-mail deliveries as easy and hands-free as possible. For enhanced customer service, it allows customization of e-mail subjects and messages for each individual PDF attachment. In addition, users can crate and name pre-scripted e-mail messages - such as "Invoice" or "Monthly Statement" - to sent to all recipients of a similar type of document to easily manage report distribution to multiple customers.
Multiple Delivery Modes PDF-eXPLODE can distribute individual PDF attachments through a number of communications channels. In addition to sending through e-mail, it can send documents to shared network folders for employees to view, Fax or smtp servers or Sharepoint. In the near future, PDF-eXPLODE will have the capability to send PDF documents to FTP sites for Web publishing.
Streamlined Mailings Management and Archiving PDF-eXPLODE has a number of features for managing mailings. It logs each task performed for job verification so users can review the results of each e-mail and correct any errors. It also saves a copy of each PDF attachment for archiving.
Professional Benefits of PDF Format PDF-eXPLODE leverages the features and benefits of Adobe PDF. In addition to making documents accessible to anyone using free Adobe Reader� software, it preserves the professional appearance of original documents so the electronic and paper versions look identical. It protects the integrity of documents by making them non-editable. It also offers efficiency, making it easy to copy and paste information from documents into other office productivity applications.
Secure Sending PDF-eXPLODE has a number of security features that protect the integrity of documents, including the ability to select whether a recipient can edit the PDF document. In addition, it allows users to password-protects files to further secure their communications.
Efficient Operations PDF-eXPLODE efficiently sends documents directly through a mail server (SMTP) instead of using an e-mail client, such as Outlook or Notes. This feature avoids having to manually confirm pop-up security-block messages. It also provides a choice of e-mail From: address, so e-mails can be sent from any address. It also compresses documents for more efficient delivery and storage.
Bonus PDF Creation While the main purpose of PDF-eXPLODE is to create and distribute batches of PDF documents, it can turn any individual document, such as an Excel spreadsheet, into a PDF without sending.
PDF-eXPLODE functions as a Windows printer, so the document delivery process starts with the click of a printer button.
PDF-eXPLODE then runs through a series of three steps to create and distribute targeted e-mails. It:
PDF-eXPLODE is ideally suited to work with any application that merges data from a database with a template, including Crystal Reports, R&R Report Writer, Microsoft Access, Microsoft Word (Mail Merge Wizard), Microsoft Visual FoxPro and other "report writer" software, either built-in to your business applications or used as a separate add-on to your business databases. You also may use PDF-eXPLODE with any Windows application that is capable of printing if you wish to e-mail all or portions of the document or if you simply want to convert a document to PDF format.
System Requirements
Yes. PDF-eXPLODE merges all the documents "tagged," or addressed, to the same recipient into one PDF attachment, which it then e-mails.
Can I Send a Document to More than One Recipient?
Yes. PDF-eXPLODE lets you send a single document to as many recipients as you like. This feature is helpful to keep everyone in the loop.
You insert a "tag" on each page, typically as the first line in the page header, in the following standard format:
<pdfexplode>messageIdentifier#client@email.com </pdfexplode>
Yes - the steps you follow to insert a PDF-eXPLODE tag depends on the application in which you are working.
You can check on whether a document has been sent one of two ways.
PDF-eXPLODE can be used with most Web mail server (like Outlook Express / MS Office Outlook). Let's look at the most popular web mail servers:
Yahoo
Yahoo! Mail offers standard POP3 access for receiving and sending emails through your Yahoo mailbox, using an external email client software.
To setup your email client for working with your Yahoo account, enter the following mail settings in PDF-eXPLODE:
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Incoming Mail Server (POP3) - pop.mail.yahoo.com
Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com
Authentication: POP3
Username/Password: enter your Yahoo login & password
Port: 587
------------------------------------------------------------------------
You need to also access your Yahoo mail account on the web and set Mail Options to be able to send emails from an external source.
Hotmail
Hotmail is using the HTTP protocol for connecting you to your mailbox and then sends the outgoing emails. PDF-eXPLODE does not include HTTP protocol support as standard. However this functionality can be included on request for a fee.
GMail
Like Yahoo, Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses an SSL (Secured Socket Layer)connection which sends the outgoing message encrypted.
------------------------------------------------------------------------
Incoming Mail Server (POP3) - pop.gmail.com
Outgoing Mail Server (SMTP) - smtp.gmail.com
Authentication: Login
Username/Password: enter your Gmail login & password
Port: 465 or 587
Security: SSL
------------------------------------------------------------------------
AOL
The following settings are required to connect AOL for sending emails from PDF-eXPLODE:
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SMTP Outgoing Server: smtp.aol.com------------------------------------------------------------------------
Netscape
Netscape outgoing mail server (SMTP) needs SSL support. The settings below are to be used:
------------------------------------------------------------------------
Incoming Mail Server (POP3) - pop.3.isp.netscape.com
Outgoing Mail Server (SMTP) - smtp.isp.netscape.com
Authentication: Login
Username/Password: enter your Netscape login & password
Port: 25
Security: SSL
------------------------------------------------------------------------
You can encrypt an exploded PDF attachment with a password in one of 3 ways.
You can have multiple document tags, each one starting with a '<pdfexplode>' and ending with '</pdfexplode>' tag set, formatted with the font 'Arial'.
For example:
Page 1 header
<pdfexplode>invoice@3000ad.com.au</pdfexplode>[space] <pdfexplode>mail@3000ad.com.au </pdfexplode>
Page 2 header - assuming each invoice is one page
<pdfexplode>invoice@300ad.com.au</pdfexplode> [space] <pdfexplode>jgeorge@zzz.com </pdfexplode>
OR
Page Header
<pdfexplode>invoice@3000ad.com.au</pdfexplode>
Invoice Group Header of your report writer
<pdfexplode>mail@3000ad.com.au</pdfexplode> (this will change with each NEW group header)
Note:
[space] means you must include one keyboard space between each tag set.
Tags must not word wrap. So the <pdfexplode> PLUS e-mail address PLUS </pdfexplode>must be fully contained on ONE line when the report or document is run.
You must ensure that the Group Header is repeated on each page.
PDF-eXPLODE currently does not cater for multiple Master PDF named files. However the following workaround should provide you with the answer.
You can have multiple document tags, each one starting with a '<pdfexplode>' and ending with '</pdfexplode>' tag set and formatted with the font 'Arial'. Create 2 pdfexplode tags for each page in the page header as follows
Page 1 header
<pdfexplode>invoice</pdfexplode>[space] <pdfexplode>mail@3000ad.com.au </pdfexplode>
Page 2 header - assuming each invoice is one page
<pdfexplode>invoice</pdfexplode> [space] <pdfexplode>jgeorge@zzz.com </pdfexplode>
The 'Invoice' tag is not a valid email address, so a file with the name INVOICEyymmdd_hhmmss.pdf will be created for each page in the batch run in the default document path
or a nominated file path (Version V1.17.10(SP10)). This INVOICEyymmdd_hhmmss.pdf
'master' is in addition to the Master PDF created by PDF-eXPLODE. In the filename: 'yymmdd_hhmmss' represents the
Date in year/month/day and the PC clock Time in hour/minute/seconds. In
PDF-eXPLODE version V1.17.10(SP10) and beyond, you can optionally elect to
remove the date/time from the saved filename.
Note:
[space] means you must include one keyboard space between each tag set.
Tags must not word wrap. So the <pdfexplode> PLUS e-mail address PLUS </pdfexplode>must be fully contained on ONE line when the report or document is run.